OS Guide & Operations

Help Center & Documentation

Your end-to-end guide to managing canonical, administrative, and educational activities across your diocese and parish with Kononia.

People & Directory

Consolidated, secure member registry profiles for your parish and families.

The core database engine of your parish. Replace scattered Excel spreadsheets and phone lists with a unified, high-security directory built specifically around church social structures, family ties, and spiritual relationships.

Core Features & Operations

360° Comprehensive Profile

A single view of each member containing 28+ fields of demographic, operational, medical, and contact data, integrated with sacraments and engagement history.

  • Personal, educational, and professional data
  • Automatic family tree linking and household grouping
  • Service and volunteering chronological logs

Dynamic Smart Groups

Automatically segment your parish members into active lists based on their age bracket, neighborhood, Sunday School class, or confession father.

  • Geographical pastoral area lists
  • Multi-criteria advanced filters for instant reports
  • Dedicated communication channels per group

CCanonical Alignment

Tracks canonical and civil marital status to prevent inconsistencies.

Integrates spiritual relationships (godparents, confession fathers) to support active care.

Available Guides & Docs

Section FAQs

How do I merge duplicate member profiles?

Can members hide their contact information from the public directory?

What is the difference between Active and Inactive membership status?

How is the engagement score calculated for a member?

Families & Households

Link family members, manage districts, and assign household shepherds.

Group parish members into households to streamline geographical pastoral care, family communications, and aggregate financial statement generation.

Core Features & Operations

Household Linkage

Establish household heads, spouses, children, and siblings with absolute clarity, supporting unified directory views.

  • Assign a primary contact for family correspondence
  • Track household relocation and addresses
  • Visualize relationships and family trees

Geographical Districts

Map families into distinct pastoral districts and assign family shepherds for localized visitations.

  • Analyze parish demographics on geographical levels
  • Organize local small-group outreach
  • Review visitation reports per district

CCanonical Alignment

Enforces privacy rules for family records and children's data.

Bases parish grouping on traditional family structures.

Available Guides & Docs

Section FAQs

Can a household have more than one Head of Household?

How do we handle split families or multiple household addresses?

How do I move a member from one household to another?

How are shepherds assigned to districts and households?

Groups & Fellowships

Organize bible studies, social fellowships, and youth meetings.

Manage parish groups, Bible study clubs, and general social meetings independently of the formal academic Sunday School classes.

Core Features & Operations

Group Roster & Attendance

Maintain active lists of members in each group and log attendance to evaluate participation.

  • Manage small groups, fellowships, and clubs
  • Log meetings and recurring schedules
  • Coordinate communication among members

Engagement Monitoring

Track participation patterns in small groups to support early pastoral intervention when engagement declines.

  • Analyze group membership trends over time
  • Identify members who have disengaged
  • Encourage parish community interaction

Available Guides & Docs

Section FAQs

Can we limit the number of members who can join a group?

How do we create hidden or private groups?

Can a group leader manage group events and schedules?

How do group-scoped permissions work?

Ministries & Departments

Structure operational service departments, assign leaders, and log duties.

Coordinate service departments like deacon choruses, ushering committees, alms distribution, and audio-visual setups with precise roles.

Core Features & Operations

Service Hierarchy

Define service departments, assign coordinators, and organize helper structures with clear roles.

  • Structured operational hierarchy for church services
  • Role-based permissions for ministry managers
  • Log servant histories and commissions

Servant Activity Monitoring

Review attendance and engagement levels of servants during preparations and meetings.

  • Track preparation meeting attendance
  • Receive feedback from ministry coordinators
  • Keep records of service roles assigned per member

Available Guides & Docs

Section FAQs

What is the difference between a Ministry and a Group?

Can a volunteer be active in multiple ministries at once?

How do we assign a leader to a ministry department?

What happens when a ministry is deactivated?

Events & Calendars

Schedule liturgies, camps, and general events, and manage RSVPs.

Organize major parish functions, seasonal services, and educational conferences with comprehensive booking and registration tools.

Core Features & Operations

RSVPs & Ticket Registrations

Generate public signup pages for parish events, camps, and trips, including secure payment gateways.

  • Set booking limits and automate waitlists
  • Issue mobile-friendly tickets and QR entry codes
  • Review registration demographics

Unified Parish Calendar

Maintain a single source of truth for all events, preventing scheduling conflicts and room double-bookings.

  • Reserve rooms and liturgical equipment
  • Sync events with the Orthodox liturgical calendar
  • Automate event reminders and updates

Available Guides & Docs

Section FAQs

How do I edit a single session of a recurring event series?

Can we issue refunds or cancel event registrations?

How do we sync the parish event calendar with external calendars?

What is the difference between RSVP and Ticketing?

Attendance & Smart Outreach

Track attendance offline and automate pastoral outreach cases.

Keep track of active engagement across your parish. Log attendance easily on mobile apps, even without internet access, and let our smart rules engine highlight missing members to spark proactive pastoral care.

Core Features & Operations

Offline-First Attendance Logger

Designed to operate seamlessly in basement classrooms or halls where cellular and Wi-Fi networks are unavailable.

  • Caches the entire roster locally on the device
  • Auto-syncs silently as soon as a connection is detected
  • High-speed UI tailored for quick mobile check-ins

Smart Pastoral Case Alerts

An automated rules system that triggers a follow-up action if a member is absent for 3 consecutive weeks, assigning it to their servant.

  • Real-time follow-up dashboard for servants
  • Track care activities (calls, visits, prayer notes)
  • Comprehensive aggregate reports for priests

CCanonical Alignment

Monitors engagement with liturgical activities and sacraments.

Helps priests quickly identify disconnected members needing immediate spiritual support.

Available Guides & Docs

Section FAQs

What should I do if a member's QR code fails to scan?

How can I correct an attendance mistake from a past service?

How long does it take for offline attendance data to sync to the server?

Do attendance logs automatically trigger pastoral follow-up cases?

Volunteers & Teams

Post volunteer opportunities, schedule shifts, and track skills.

Match parish operational needs with members' skills and availability, driving greater volunteering participation.

Core Features & Operations

Shift Scheduling

Define shifts for various services and allow volunteers to self-schedule based on availability.

  • Automated reminders before volunteering shifts
  • Track attendance and completed service hours
  • Set limits on volunteers needed per shift

Skills & Talent Directory

Maintain a directory of skills (medical, legal, technical, manual) to call upon members when specialized help is needed.

  • Search volunteers by specific skills and certifications
  • Enlist professional volunteers for parish maintenance and outreach
  • Increase stewardship involvement

Available Guides & Docs

Section FAQs

How does the system handle volunteer double-bookings?

Who approves volunteer background clearances?

Can volunteers swap shifts with other members?

How do members update their volunteer skills or availability?

Forms & Submissions

Build drag-and-drop custom forms and collect public submissions.

Create registration forms, survey sheets, alms requests, and census questionnaires, saving data directly into member databases.

Core Features & Operations

Drag-and-Drop Form Builder

Assemble forms with multiple field types, conditional logic, and file uploads.

  • 22 distinct field types including dropdowns, checkboxes, and signatures
  • Apply conditional visibility rules based on responses
  • Branded forms that integrate with parish themes

Secure Public Entry & Processing

Allow unauthenticated visitors to securely submit forms using Edge Functions with built-in rate-limiting.

  • Auto-save PDF files of form submissions
  • Export responses to CSV/Excel for data processing
  • Sync submissions with specific member profiles

Available Guides & Docs

Section FAQs

How do I export form submissions to a spreadsheet?

Can we close or disable a public form after a deadline?

How do guest submissions map to existing directory profiles?

Can we customize the confirmation message or redirect users?

Sunday School & Education

Manage classes, student progression, and servant teaching schedules.

Organize the educational spine of your parish. Track academic terms, curriculums, lesson schedules, student attendance, grades, and teacher rosters in a single clean portal.

Core Features & Operations

Academic Structure & Promotions

Structure classrooms by grade levels and age ranges, with one-click automated promotion tools at the end of each academic year.

  • Mass-promotion of students to the next level
  • Track lesson progress, grades, and exams
  • Map classes to authorized curricula

Servant Rosters & Lesson Schedulers

Schedule core teachers, helpers, and backup servants to specific Sundays and curriculum topics.

  • Interactive calendar showing teaching schedules
  • Automatic text or email reminders for upcoming lessons
  • Classroom-level performance and engagement analytics

CCanonical Alignment

Aligns teaching curriculums with liturgical feasts and seasons.

Tracks sacramental preparation courses (e.g. First Confession) as a prerequisite for Communion.

Available Guides & Docs

Section FAQs

How do we handle student grade promotions at the end of the academic year?

Can we assign substitute teachers to a Sunday School class?

How can parents view their child's curriculum progress and grades?

Can a student be registered in multiple Sunday School classes?

Pastoral Care & Shepherding

Track visitations, pastoral cases, and confidential care files.

Empower priests and assigned shepherds with the tools to manage follow-up cases, home visits, and sick visitations with high confidentiality.

Core Features & Operations

Confidential Care Logs

Record visitation details, prayer requests, and counseling notes in a secure environment.

  • Restrict note visibility to authorized priests and servants
  • Categorize cases by type (medical, spiritual, financial assistance)
  • Maintain chronological care history per member

Automated Care Triggers

Let the system automatically open shepherding cases when member activity levels decline.

  • Nightly scripts check attendance logs and trigger alerts
  • Assign follow-up tasks to specific family shepherding servants
  • Track case statuses from opened to resolved

CCanonical Alignment

Enforces strict confidentiality for spiritual notes and counseling details.

Supports priests in managing parish confessions without violating privacy rules.

Available Guides & Docs

Section FAQs

Who can see private pastoral notes?

How do we change the priority level of an active pastoral case?

Can we adjust the consecutive absence threshold for automated cases?

How do we assign a shepherding team to a family?

Sacraments & Registers

Log Baptisms, Marriages, and Funerals, and generate bilingual certificates.

Digitize and protect vital sacramental registers. Log critical canonical records for Baptisms, Chrismations, Marriages, and Funerals, and easily export elegant bilingual PDF certificates with one click.

Core Features & Operations

Digital Sacramental Logbook

Capture exact dates, officiating priests, sponsors, godparents, and legal witnesses, linking records to member directories.

  • Full tracking of godparents in Baptisms
  • Liturgical and calendar check for Marriages
  • Permanent, unalterable historical logs

Bilingual Certificate Generation

Generate beautiful, print-ready certificates in English and Arabic instantly, pulling directly from your register records.

  • Parish-branded, premium layouts
  • Pre-populated fields to prevent spelling errors
  • Digital watermark capabilities to prevent forgery

CCanonical Alignment

Cross-checks baptismal records prior to scheduling marriages.

Supports soft-delete and strict change audits to maintain registry integrity.

Available Guides & Docs

Section FAQs

Can I edit a canonical record once it has been saved?

How do we link godparents or sponsors to their CRM profiles?

What should we do if a historic sacrament record is missing?

Are sacrament records shared with the diocese automatically?

Clergy Roster & Records

Track ordinations, assignments, and historical service of priests and deacons.

Manage ordination logs, ranks, and diocesan commissions for priests, archdeacons, and deacons serving in the parish or diocese.

Core Features & Operations

Ordination Chronicles

Log ordination dates, laying of hands by bishops, and ranks (hegumen, priest, archdeacon).

  • Track canonical service histories
  • Upload official episcopal decrees and letters
  • Link priests to their active church assignments

Clergy Directory

A centralized directory for diocese administration to communicate with and coordinate clergy.

  • Centralized contact details for diocese clergy
  • Archived records of past parish assignments
  • Facilitate communications between the bishop and parish priests

Available Guides & Docs

Section FAQs

How do members book confession appointments with their priest?

How does a priest block out vacation days or retreats?

Can we schedule a visiting priest to cover parish services?

How are confession booking notifications sent to priests?

Worship Planning & Liturgy

Plan services, assign readers, and organize hymns according to the Coptic Synaxarium.

Schedule liturgies, vespers, and special feast services, aligning them with the Coptic calendar, Synaxarium readings, and hymn selections.

Core Features & Operations

Liturgical Scheduling

Map out service schedules, assigning priests, deacons, and readers to specific dates.

  • Track liturgical attendance and scheduling
  • Manage altar assignments for deacons
  • Coordinate multiple liturgies during major feast seasons

Hymn & Reading Library

Access and organize liturgical readings and seasonal hymns according to the daily calendar.

  • Automatic lookup of daily Synaxarium readings
  • Manage audio files and text sheets for deacon education
  • Pre-select hymns according to liturgical season (joyful, fasting, etc.)

Available Guides & Docs

Section FAQs

How do we coordinate schedules between multiple liturgies?

Can we search and organize our hymn collections?

How do we edit or link sermon references to liturgies?

How do deacons or choir members receive their schedules?

Giving & Donations

Secure donations, recurring pledges, and instant tax statements.

Support your church's missions with digital giving. Accept secure donations, manage monthly pledges, and generate beautiful, compliant annual contribution statements with one click.

Core Features & Operations

Multi-Fund Stewardship

Allow donors to direct their contributions to specific church initiatives with full transparency.

  • Building and renovation projects
  • Alms giving and poor boxes
  • General parish operation subscriptions

Tax Contribution & Pledges Reports

Generate and email official IRS/CRA compliant annual contribution statements to all donors with a single click.

  • One-click PDF statement generation and mailing
  • Real-time giving trends for church boards
  • Pledge tracking with elegant milestone updates

CCanonical Alignment

Organizes voluntary tithing and charity as a private, secure spiritual duty.

Ensures total financial transparency and accountability in parish resources.

Available Guides & Docs

Section FAQs

How do I correct a mistakenly logged cash donation?

How do we handle donor profiles for couples who file taxes jointly?

Can members download past years' contribution statements?

What happens when a recurring pledge campaign ends?

Accounting & Budgets

Manage annual budgets, track expenses, and view variance reports.

Configure fiscal years, establish department budgets, track outgoing expenses, and view real-time variance to keep church finances healthy.

Core Features & Operations

Budget Planning

Establish and lock annual budgets for various funds (e.g., Youth ministry, building maintenance).

  • Distribute spending limits across departments
  • Compare projected targets with actual incomes
  • Prevent edits to locked budgets at fiscal year start

Expense Management

Record outgoing payments, assign them to funds, and upload receipt scans for digital auditing.

  • Manage expense requests from ministry leaders
  • Track cash advances and reconciliations
  • Generate balance sheets and monthly cashflow reports

Available Guides & Docs

Section FAQs

What happens when a ministry budget is exceeded?

Who can audit uploaded receipt files?

How do we set up multiple approval levels for expense requests?

Can we manage multiple bank accounts and track transfers?

Communication & Announcements

Send announcements, push notifications, and emails to members.

Ensure the parish stays connected. Send broadcast announcements, SMS alerts, push messages, and transactional emails targeted to specific groups.

Core Features & Operations

Broadcast Announcements

Draft announcements that display on member dashboards based on their groups or neighborhoods.

  • Schedule notices for future publishing
  • Send push alerts to the PWA app
  • Track message read rates

Secure Direct Messaging

Allow servants and clergy to chat inside the app, keeping communication secure and centralized.

  • Create group chats for ministry coordination
  • Hide phone numbers to protect personal details
  • Real-time message synchronization

Available Guides & Docs

Section FAQs

Who can post announcements to the parish feed?

Can members opt out of push notifications or SMS alerts?

How do we search message history in chat channels?

What are diocesan broadcasts?

Reports & Analytics

Analyze attendance curves, giving trends, and cohort engagement levels.

Gain insight into the health of the parish. View demographic distributions, track attendance trends, and review monthly giving reports on interactive dashboards.

Core Features & Operations

Interactive Dashboards

Explore charts detailing age groups, neighborhood growth, sacrament counts, and financial summaries.

  • Consolidated metrics for parish boards
  • Role-based dashboards (Priests, Servants, Administrators)
  • Export details to PDF or spreadsheet formats

Cohort Engagement Scores

Identify members with declining participation scores to coordinate timely shepherding.

  • Calculated using attendance, volunteering, and giving
  • Highlight members at risk of falling away
  • Track seasonal engagement trends

Available Guides & Docs

Section FAQs

Can I change the default widgets on my dashboard?

How do we customize the navigation sidebar for specific roles?

When do pre-compiled analytics views and summaries refresh?

Can we create custom dashboards for special ministries?

Parishes & Multi-Church

Manage diocese structures, connect parishes, and run comparisons.

Build the diocese hierarchy. Link parishes under a central administration using secure join codes, facilitating overall diocese statistics while keeping local data isolated.

Core Features & Operations

Diocese Structure mapping

Link local parishes to a parent diocese organization and record clergy assignments.

  • Establish hierarchy paths for data rollups
  • Run parish comparisons on demographic metrics
  • Manage diocese-wide clergy registries

Parish Connection Codes

Generate 8-character connection tokens to quickly onboard new parishes into the diocese registry.

  • Create secure link tokens for new churches
  • Automate role templates upon parish connection
  • Preserve parish row-level database isolation

Available Guides & Docs

Section FAQs

What happens if a parish decides to unlink from a diocese?

Can a diocese view or modify local parish financial ledgers?

Can we configure custom data sharing permissions with the diocese?

How are deanery regional reports generated?

Auth & Security

Secure user authentication, Google login, and password resets.

Control access to the parish system. Manage logins, password security, Google OAuth setups, and invite flows to maintain total data safety.

Core Features & Operations

Access Verification

Log in securely using email/password or Google verification, and set up multi-factor validation.

  • Encrypt passwords with advanced hashing algorithms
  • Coordinate password recovery flows
  • Manage active sessions across devices

Role-Based Access Control

Define what sections servants can access, protecting private member databases from unauthorized views.

  • Restrict servants to assigned Sunday School groups
  • Log changes on sensitive records for auditing
  • Automate sign-ups using predefined invite keys

Available Guides & Docs

Section FAQs

What should I do if a member does not receive their invitation email?

Can we resend or cancel a pending organization join request?

How do I reset a user's password or Multi-Factor Authentication (MFA)?

What are organization join codes, and do they expire?

Platform Console

Manage plans, invoices, and organizations at the platform level.

The administrative panel for Kononia operators to review global statistics, manage plan structures, edit subscriptions, and support customer needs.

Core Features & Operations

Subscription Audits

Review organization accounts, adjust active feature flags, and coordinate invoice records.

  • Manage free, basic, and pro subscriptions
  • Build customizable feature bundles
  • Verify stripe and webhook status

Administrative Impersonation

Allow technical support staff to temporarily access a client dashboard to solve issues under strict audit rules.

  • Log impersonation activities for safety
  • Examine system errors on client-specific records
  • Verify server status and logs

Available Guides & Docs

Section FAQs

Where can I download our billing invoices?

What happens if we exceed our plan tier limit?

How do we manage the expiration of support impersonation?

Can we require Multi-Factor Authentication (MFA) for all admins?

Offline Sync & Infrastructure

Database caching, offline synchronization, and RBAC safety rules.

The underlying technology powering Kononia, supporting offline progress caching, background synchronization, and strict database security.

Core Features & Operations

Offline Progress Caching

Cache rosters locally using IndexedDB to keep the app functional in church basements without cellular connections.

  • Encrypt database caches on local devices
  • Support offline attendance check-ins
  • Prevent browser data loss

Background Sync Manager

Detect when the device reconnects to a network and upload cached modifications silently in the background.

  • Resolve database conflicts automatically
  • Notify users of successful synchronization
  • Minimize mobile data usage

Available Guides & Docs

Section FAQs

What should I do if an API key is lost or exposed?

Are custom public API widgets rate-limited?

How do we pair the Telegram notification bot with our staff?

How does the local browser cache manage storage capacity?

Diocese Scale Administration

Aggregate analytics and isolation controls for multi-parish dioceses.

Empower diocesan bishops and general secretaries with macro-level insights. Connect multiple parishes under one diocese dashboard, preserving total security isolation between parishes while enabling consolidated reporting.

Core Features & Operations

Consolidated Diocese Analytics

Bishops and diocese leaders can view aggregated demographic details, total attendance rates, and sacramental counts across the whole diocese.

  • Macro attendance curves and annual growth trends
  • Diocesan-wide directory of ordained clergy
  • Sacramental rates comparison over time

Row-Level Multi-Tenant Security

Strict isolation ensuring that each individual parish's files remain private and completely unseen by other parishes.

  • Granular row-level database security policies
  • Bishop-level overall reporting capabilities
  • Diocesan announcements broadcasting system

CCanonical Alignment

Reinforces canonical governance by linking parishes to their diocesan bishop.

Facilitates diocese-level reporting and archives in compliance with church law.

Available Guides & Docs

Section FAQs

Can a priest in Parish A view records from Parish B?

How does the broadcasting system work?