Pastoral Care & Visitations
The Pastoral Care module helps shepherds and priests track visitations, log spiritual follow-ups, and coordinate care requests while maintaining the highest level of member confidentiality.
1. Logging Visitations & Care
Servants and clergy can open pastoral cases to track special care requirements for individuals and families:
- Case Types: Log specific care events, including Home Visits, Hospital Visitations, Spiritual Guidance, or General Phone Check-ins.
- Priority Indicators: Mark cases with Normal, High, or Urgent priority to ensure critical care needs (such as sudden hospitalizations) are escalated immediately.
- Assigned Shepherds: Assign responsibility to specific deacons or church servants, ensuring every family has a dedicated caregiver checking in on them.
2. Follow-Up Timelines
Every pastoral case includes a chronological timeline of logs and notes:
- Dated Follow-ups: Servants record details of each visit (e.g., date of meeting, general condition of the family, and spiritual check-in summaries).
- Scheduled Tasks: Plan future actions directly from the case view (for example, scheduling a follow-up priest visit or setting a reminder to call next week).
- Case Resolution: Close cases once the care need is met, archiving the case history under the member’s profile for future reference.
3. Note Privacy & Confidentiality
Spiritual and personal notes require absolute confidentiality. The system enforces strict visibility rules:
- Restricted Access: Detailed visit reports and pastoral log notes are hidden from general church members and non-assigned staff.
- Authorized Viewers: Only the following roles can view or modify pastoral logs:
- The Assigned Shepherd coordinating the visits.
- The member’s registered Confession Father (priest).
- Parish Priests and organization Administrators.
- This ensures personal family details remain private and secure within the pastoral leadership team.